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Privacy Policy
This Privacy Policy explains how Skystar96 Casino may collect, use, store and protect information when you visit our website, create an account, use our services or contact support. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be handled as described below, subject to your rights under applicable Australian privacy requirements.
Skystar96 Casino operates under a licence issued by the Government of Curaçao (CGA), reference OGL/2024/431/0231, which regulates its gaming operations and player protection standards.
Information we may collect
Skystar96 Casino may collect information that is needed to provide gambling services, maintain a secure account and meet operational and legal responsibilities. The information we handle depends on how you use the website, the services you request and the choices you make.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, contact details, username, account credentials, address information and other details you provide. We may also record your communication preferences, account activity and information supplied when you contact customer support.
Verification and security information
To verify identity, eligibility and account ownership, we may request documents or information such as identity evidence, proof of address or other supporting material. We may also handle information generated by security checks, fraud prevention tools and responsible use assessments. These checks help protect players, prevent unauthorised access and identify suspicious or unlawful activity.
Payment and transaction information
We may collect records about deposits, withdrawals, bets, account balances, bonuses where applicable, payment methods and other transactions. Payment information may be processed through specialist payment providers. We generally handle the transaction details needed to confirm, reconcile and support a payment, rather than retaining more payment information than is reasonably required.
Technical, device and usage information
When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session times and referral information. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help detect security risks.
How and why we use information
Personal information is used only for appropriate purposes connected with operating the website, providing services, protecting players and meeting our responsibilities. Depending on the circumstances, we may use information to:
- Create, maintain and administer your player account.
- Confirm your identity, age, eligibility and account ownership.
- Process deposits, withdrawals and other account transactions.
- Provide customer support, respond to enquiries and resolve complaints.
- Send service messages about your account, security, transactions or changes to our services.
- Carry out fraud prevention, anti-money-laundering, security and risk checks.
- Monitor activity for suspicious, prohibited or unauthorised behaviour.
- Improve website performance, usability, content and accessibility.
- Understand general usage trends through aggregated or otherwise appropriately protected information.
- Meet legal, regulatory, tax, accounting, reporting and record-keeping obligations.
- Protect the rights, property, safety and security of players, the website and relevant service providers.
Where marketing communications are sent, they may be based on your communication choices and available contact information. You can withdraw consent to marketing or change your preferences at any time by using the available unsubscribe or preference tools, or by contacting us using the details in the data rights section below. Service and security communications may still be sent where they are necessary for your account or the operation of the website.
Sharing information with service providers
We may share relevant information with trusted providers that help operate the website and services. These providers may support identity verification, payment processing, hosting, information security, fraud prevention, customer support, analytics, communications and technical maintenance. They should receive only information reasonably needed for their assigned function and are expected to handle it securely and appropriately.
Information may also be disclosed where necessary to comply with a lawful request, court order or other legal obligation, or where disclosure is reasonably required to investigate fraud, protect safety, prevent misuse or enforce applicable terms. We do not treat personal information as a product for unrestricted sale.
Cookies, storage and information security
Cookies and similar technologies
Cookies are small files or similar technologies stored on your device when you visit a website. Skystar96 Casino may use essential cookies to enable sign-in, account functions, security features and session management. Other cookies may help remember settings, measure website performance, understand how pages are used or support relevant communications.
You can manage or restrict cookies through your browser settings. If you block or delete essential cookies, some website functions may not work correctly, and you may need to enter information again. Browser controls differ, so please review the settings and help information for the browser or device you use.
Protecting information
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure transmission, account security processes, monitoring and restricted access for people who need information to perform their duties.
No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password, avoid sharing access to your account and contact support promptly if you suspect unauthorised activity. We may ask questions or request information to confirm your identity before discussing account data.
Retention of information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be retained for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise handle it in accordance with our record-management processes.
Your privacy rights and requests
Depending on applicable requirements and the circumstances of your request, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.
How to exercise your rights
For privacy questions or data requests, contact support@skystar96casino.best. Please clearly explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where a request involves sensitive account information.
- Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
- Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
- Deletion: ask us to remove personal information that is no longer needed, where deletion is permitted.
- Marketing consent: withdraw consent or opt out of promotional communications at any time.
Some requests may be limited where we must retain information for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If we cannot complete a request in full, we will aim to explain the relevant reason. We may also ask for clarification if a request is broad or unclear. Requests are handled within a reasonable timeframe, taking account of their nature and any verification required.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, information practices or applicable requirements. The latest version will be made available on this page, together with any relevant update date or notice. You should review the policy periodically. Continued use of the website after an update may indicate that you have read the revised information.